Frequently asked questions

Everything you need to know about ordering your perfect trousers.

Measuring yourself

How does measuring yourself work?

Our guided measurement tool walks you through each step with clear illustrations and instructions. You'll need a flexible measuring tape and about 10 minutes. We recommend having someone help you for the most accurate results.

What if I make a mistake?

Don't worry! Our system includes validation to catch common errors, and you can always adjust your measurements before completing your order. If something seems off, we'll reach out before production begins.

Do I need special equipment?

Just a flexible measuring tape (the kind used for sewing). If you don't have one, an online printable tape measure works in a pinch.

Fit & sizing

What if my trousers don't fit?

We stand behind our fit. If your trousers don't fit as expected, we'll either alter them free of charge or remake them with corrected measurements. Our Perfect Fit Guarantee covers this for 30 days after delivery.

What's the difference between slim, regular, and relaxed fit?

Slim fit is tapered and close-fitting through the leg. Regular is our classic cut with moderate room throughout. Relaxed offers maximum comfort with extra room in the seat and thigh.

Production & delivery

How long does production take?

Each pair is individually crafted over 2-3 weeks. You'll receive email updates as your order progresses through cutting, sewing, and quality control.

Where do you ship?

We currently ship to the Netherlands, Belgium, Germany, France, and the United Kingdom. Shipping is free on all orders.

Returns & alterations

What is your return policy?

Because each trouser is made specifically for you, we don't accept returns. However, our Perfect Fit Guarantee ensures we'll make it right if the fit isn't perfect.

Can I get alterations?

Yes! Minor alterations are included free within 30 days of delivery. For significant changes, we may need to remake the garment.

Data & privacy

How is my measurement data used?

Your measurements are used solely to create your custom trouser. We store this data securely to make future orders easier and to improve our sizing recommendations. We never share your data with third parties.

Can I delete my data?

Yes. You can request a complete data export or deletion at any time through your account settings or by contacting support.

Still have questions?

Our team is here to help.